Other Ordering Information

Place an order

We accept orders via phone, fax , e-mail, and this web site. After you place your order, we will send you an e-mail acknowledgement.

Place your first order on the web site

You do not need to have a previously existing account with us to place orders on the Internet. Just tell us your shipping and billing addresses the first time you order, and we will save the information for future orders.

Our business hours

We are open from 7am to 5pm Monday through Friday.

Ordering without a part number

If you can’t find exactly what you need on the website, give us a call , or fax or e-mail us a description of the product, a drawing, or the manufacturer’s part number.

Order delivery times

Most orders ship within 2 business days. Some items may have a lead time of 2 – 3 weeks depending on factory availability. We use many different carriers in order to provide you with fast deliveries, but if you need a special delivery or would like to pick up your order at one of our locations, please let us know. Most orders under 70lbs ship via UPS. If you have your own UPS account number you would like us to use, please let us know.

Shipping orders outside the United States

We can ship our products throughout the world using air and ocean transportation services. We evaluate international orders from all new customers to determine whether we can accept them.

Small orders

At Fluid-Aire Dynamics, we do not have a minimum order amount required.

Sales tax

We charge sales tax in Illinois, Indiana, and Texas. If you are located in one of those states and have a resale card or certificate, e-mail, fax, or mail us a signed copy.

Returns and exchanges

To return a product or item, you must call our office and request a RMA#(Return Material Authorization). Once this number is submitted to you, you can then send the product back to us. A credit will be issues upon receipt of the product or materials. If you have received a damaged product, the product must be sent back and the new product will be sent out.

Pay your invoice

You can mail your check to us at 550 Albion Ave, Schaumburg, IL 60193 or call 877-734-9661 to pay by credit card.