Service Coordinator

Urgently Hiring

Morgantown, PA

About Us:

Fluid-Aire Dynamics, Inc. is a family owned business that started in 1983 and is rapidly growing across the country! We provide a professional, non-corporate type atmosphere in a very stable and growing industry, and strive to maintain a positive culture of team players. We employ our own team of air compressor technicians who represent Fluid-Aire Dynamics by providing 5 star service to our customers. The Fluid-Aire team has worked together to become an innovative, dynamic leader in the compressed air industry.

What We Offer:

  • $65,000 - $85,000 salary range
  • Health insurance, including vision and dental
  • 401(k) matching (up to 6% match!)
  • 3 weeks of PTO, right out of the gate!
  • 10 paid holidays
  • Parental leave
  • Bereavement leave

Who We're Looking For:

We are looking for an energetic, organized Service Coordinator with strong communication skills!

Job Responsibilities:

  • Receive inbound repair calls from new and existing customers and process orders accordingly
  • Ensure all parts for the orders are available and staged for jobs before dispatching
  • Schedule and dispatch all maintenance and repair orders
  • Process any rental orders, and dispatch accordingly
  • Clearly communicate with the technicians their jobs for the day and any specifics regarding them
  • Maintain communication with technicians throughout day, update orders, add to calendar, etc.
  • Clearly communicate with customers when a technician will be on site to complete the work
  • Monitor and process all Technician Requests that relate to your department
  • Monitor service jobs that are "Awaiting Parts" and keep customers informed
  • Review orders daily and build the technician calendar for a 21 day period, with an understanding of efficient route planning
  • Manage the technician Emergency Service Roster
  • Monitor incoming email and emergency Service Request orders
  • Miscellaneous admin tasks for service as needed
  • Log oil samples and send out

Working Hours:

  • Monday through Friday (no weekends)
  • 7:00 a.m. - 4:00 p.m.

Working Location:

  • 36 Mountain View Rd, Morgantown, PA

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year